Project: Order-to-Cash: Invoice Optimization

Client: Energy Company

Project Overview & Objectives:

The energy business unit of a multi-national conglomerate went live with a new ERP system in 2015. In 2016, business and IT resources were focused on optimizing the system. In 2017, leadership engaged Clearsulting to assess the order-to-cash process and to implement the prioritized initiatives. Goals of this project were to: 

  • Streamline the invoicing process, improve the customer experience, and reduce invoicing, supply chain and collection costs

The Clearsulting Delivery / Value

Phase 1: Assessment

  • Conducted sessions with key stakeholders to identify current state pain points around systems/enablers and process challenges
  • Performed root cause analysis to identify the underlying problems across OTC and developed 6 priority recommendations, including a transformation roadmap to demonstrate how the savings could be yielded
  • Identified $4M in order-to-cash savings and ~$5M in supply chain/logistics savings

Phase 2: Implementation

  • Worked with leadership to prioritize the recommendations from the assessment, ultimately deciding to implement our 1 invoice per sales order recommendation, reducing the number of invoices by 175k, equating to $3.5M in savings
  • Working with leadership on an extension focused on aligning business’s logistics function with the invoicing process to enable an additional ~$5M in savings
  • The team at Clearsulting has created a unique culture focused on creativity, enthusiasm, and collaboration since we opened our doors in 2015. Please contact us to learn more about our team and the services we offer. We look forward to speaking with you!