Global Business Services Implementation 

Client: $9b Pharmaceutical Company

Project Overview and Objectives:

A large pharmaceutical client was looking to build on the single digit growth experienced over the past five years by employing an aggressive growth strategy, primarily through acquisitions. In order to address growing margin pressures, the newly established C-Suite was looking to reduce G&A costs to maximize margins by establishing a globally integrated Global Business Services (GBS) model. The goals of this project were to:

  • Deliver sustainable, scalable and streamlined business services that support the client’s vision, business and financial objectives, including better, faster and affordable finance, HR, and IT services

The Clearsulting Delivery / Value

  • Partnered with client resources to comprise a global, multi-function implementation team responsible for transitioning 30+ business units into 2 SSCs using a phased migration approach
  • Developed the business case to get key stakeholders on board with the initiative, developing the location analysis and facilitating the site selection process
  • Deployed migration teams globally, using the lift-and-shift methodology, documented the processes and system landscape, managed stakeholder relationships and were responsible for overseeing the transition of work into each of the SSCs
  • Provided change management support for key stakeholders at corporate and in the business units
  • Worked with leadership to develop and implement an effective GBS model set up in Europe and Asia Pacific delivering HR, IT and Finance services to 30+ business units across the regions
  • The client realized the following efficiencies:
  • • Labor arbitrage efficiencies from moving to low cost locations
    • Headcount efficiencies due to centralization
    • Streamlined processes and a simplified system landscape

  • The team at Clearsulting has created a unique culture focused on creativity, enthusiasm, and collaboration since we opened our doors in 2015. Please contact us to learn more about our team and the services we offer. We look forward to speaking with you!