Coupa implementation

Project overview and objectives

This commercial food services equipment company wanted to identify technologies that could generate efficiencies in source-to-pay processes as part of an overall finance transformation and process improvement initiative. The team was battling:

  • Paper invoice processing
  • Lack of workflow
  • Manual exceptions management
  • Limited visibility to invoice status and KPIs
  • Low paid on time percentage

What we did

The first step was an invoice-to-pay system selection initiative. We scored potential solutions based on market position, system landscape, fit/gap to business requirements, cost of ownership, and implementation methodology. The organization ultimately selected the Coupa Business Spend Management Platform as the best fit-for-purpose tool given the team’s needs.

As part of the Coupa platform implementation, we also:

  • Gathered business requirements across all invoice-to-pay processes
  • Designed the future state Coupa-enabled AP way of working, including needed touch points and integrations
  • Configured a Coupa sandbox and all applicable integrations based on key design decisions
  • Unit-tested all requirements
  • Facilitated user acceptance testing
  • Configured production environment
  • Provided post-implementation hypercare support


We helped this organization realize its going-in objectives through the Coupa platform. This included:

  • A shift to 99% of invoices being keyed automatically
  • End-to-end automation of more than 50% of applicable invoices
  • Paid on time percentage improvement of more than 100%

While engaged in this transformation, we also performed a parallel supplier analysis. This identified targeted actions for 50 suppliers and 5 key process areas. These actions reduced manual activity by an additional 50%.

Are you curious how you can uncover similar benefits through a Coupa implementation? Let’s talk.

Project detail

Food Services

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