Driving BlackLine user adoption

Project overview and objectives

When one real estate powerhouse implemented BlackLine, they left a lot of the benefits on the table. They faced:

• Manual activities that limited their potential for further expansion
• A team focused on adopting the Tasks module in a silo, despite having access and potential connectivity to Account Reconciliations, Matching, and Journals
• A lack of buy-in for BlackLine from the onset, limiting end user utilization
• Missed integration opportunities that put the reputation of their investment on the line with their business stakeholders

What we did

We helped them enable their future state by:

• Analyzing areas of improvement by category—including quick wins possible without an investment, medium-term enhancements, and a vision for a leading class platform
• Leveraging existing reconciliations from each operating unit for training to offer real-world examples of key processes
• Involving end-users from the beginning, ensuring they could voice their concerns and play an active role in transformation

Impact

And here’s a closer look at where they are now:

• End users are excited to use BlackLine and drive further efficiencies—as evidenced by their 77% auto-certification rate
• Adoption is at an all time high of 97%
• Initial critics embraced change and became key champions of the transformation

Ready to get more from your platform? Explore what we do with BlackLine and drop us a line.