Order-to-cash: Invoice optimization

Project overview and objectives

After the energy business unit of a multi-national conglomerate went live with a new ERP system, its first order of business was to focus on optimizing the system. Leadership then engaged Clearsulting to assess the order-to-cash process and implement the prioritized initiatives.

Goals of this project were to:

  • Streamline the invoicing process
  • Improve the customer experience
  • Reduce invoicing, supply chain and collection costs

What we did

Phase 1: Assessment

  • Conducted sessions with key stakeholders to identify current state pain points around systems and enablers and process challenges
  • Performed root cause analysis to identify the underlying problems across order-to-cash
  • Developed six priority recommendations, including a transformation roadmap to demonstrate how the savings could be yielded
  • Identified $4M in order-to-cash savings and around $5M in supply chain and logistics savings

Phase 2: Implementation

  • Worked with leadership to prioritize the recommendations from the assessment,
  • Implemented our one invoice per sales order recommendation, reducing the number of invoices by 175,00 and equating to $3.5M in savings
  • Coordinated with leadership on aligning the business’s logistics function with the invoicing process to enable an additional $5M in savings

Project detail

Financial close

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